I had to reschedule my work schedule because they were coming without notice. When they came, they stated it was three parts that needed replacement. That company never came back. Asurion brushed us off to LG. LG said they were waiting for The documents from Asurion. I submitted receipts, and pictures of the tag in the fridge as they requested.
I have had several CNN for the same case. New case CNN In late July, I had a representative by the name of Chris who was the nicest person and showed empathy for my situation.
She stated she would make sure this issue was resolved. She did some paperwork and stated my case was approved for reimbursement. That the reimbursement would take between weeks. We are a family of 5. We cant buy meat to keep in the fridge, nor milk.
But are they really sorry? Do they really care that we are struggling to feed our kids? Do they really care? These three companies have robbed us of the time I have spent hours on the phone dealing with paper pushers and empty solutions. Was missing hours that amount to a few hundred dollars because my manager never submitted my time I have been trying to reach out to my manager the operations manager and my HR REP no one has even sent me an email and this is going on a month and a half.
My operations manager was trying to belittle me and when I responded she said because my system was messed she would work with HR and someone would reach out to me that was a month ago still nothing. I have been trying to reach corporate and still nothing I want to sue them at this point this will be my last time trying to contact them about money I am owed!! Asurion is fraudulent. They do not stand by their promises of replacing insured devices.
They also allow Identity theft to go unchecked and anyone who is a victim is told to have their financial institution cover the loss clearing them of any responsibility. Corporate level scammers. Finally, someone was able to allegedly file the claim. I waited a whole week and never received the new phone. No email, no call, nothing. Upon calling back this morning, I was told the claim was denied. This is totally unprofessional.
Dear Asurion, I am a Home Depot customer and unfortunately purchased a protection plan for multiple appliances. My first issue was over a year ago and it was somewhat complicated.
To top that, I put in a claim for my microwave and everything was fine until Samsung contact me about my refrigerator. The problem, as I was told by Samsung and local service company, was that your staff put in the wrong item for repair and it was sent in twice. Why should anyone want to deal with a company that makes so many mistakes. Their fax is not responding. In total.
Impossible to talk to anyone. Our Fridge went out in the first week of July. A week later a repair man came out and put in his bill to the coverage plan with Home Depot, they immediately denied the claim and recommended replacement. A month later on Aug, 10th we were called that an appliance tech was coming out.
He had no parts and cannot get them. He recommended replacement. I call again to voice my frustration and they say we will take this to customer service. UGH Feel Free to share my frustration.
August 21, I noticed it was the First company that came out to the house. I see from below, I am not the only one. Have spent one hour trying after receiving email telling me to call Listened to bad music for 40 minutes. Then disconnected. How can this business even be legal? Called complaint number- silence- nothing on other end od line! Verizon and all other carriers need to put them out of business. This particular incident started on Sunday when I filed a claim for a cracked screen.
I made an appointment and scheduled someone to be at my house on Sunday between So I call to get an appointment for Monday and of course none available. So she reschedules me for Tuesday between So, I rush home from work to wait on the technician. And I wait and wait and no one shows up or calls. Bad experience with Customer Service Representative. She showed no compassion or empathy.
I explained to customer service representative that our state is experiencing a pandemic crisis regarding the COVID virus. I requested to speak with a supervisor because the representative did not know how to perform her job. I was put on hold and lied to at the same time.
The customer service representative pretended to be a supervisor. I explained the representative that I use to be a customer representative and know how the job works and told her how could I be speaking with the supervisor when her name is still showing up online. Then she went to get a supervisor so she says. Asurion is one of the worst company to deal with when you are waiting for your phone to arrive. This company should be shut down and penalize at the same time.
What kind of company is this who does not care about people or their situation. You pay for insurance but what good do that do nothing. View Work at Home Jobs. See All Jobs. Join the Asurion Family! What makes our Houston office special. We have over 19, employees across 55 locations around the world. Will you be our next hire? All Rights Reserved. Go to Top.
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