Why edf energy

There was an issue with EDF about 18 months ago and they were slow to deal with it, but it was eventually sorted. My bills have always been accurate and they have never overcharged me.

According to published complaints data, EDF Energy had a fairly high level of complaints per 1, customers in the first half of It received more than 17 complaints per 1, customers. Some firms received fewer than three complaints from the same number of customers. In September and October , we called energy companies 12 times each, at different times and on different days.

EDF took 13 minutes 26 seconds on average to pick up the phone, making it more than twice as slow as the average wait time 5 minutes 57 seconds among the 31 energy firms we contacted in our snapshot investigation into energy companies' phone and online customer service waiting times. However, it was faster than three of its large rivals: British Gas, Npower and Eon. Pros: Good if you want low-carbon nuclear power.

Yes, EDF Energy accepts customers with both standard and smart pay-as-you-go meters. Smart meter customers can top-up remotely, set automatic top-ups and get alerts when credit is running low. The UK average fuel mix is When we asked EDF Energy, alongside other energy firms, to tell us more about its renewable electricity in August , it declined to answer.

EDF also told us that it buys 'enough to power 1. September: Utility Point's , customers were transferred to EDF Energy after the smaller supplier stopped trading. It was one of 18 energy firms found by regulator Ofgem to have failed to uphold these rules. Over 1 million customers were affected. It frequently inflated the minimum amount of power one of its plants was able to supply, which led to National Grid buying more energy than necessary.

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